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BESTSELLING AUTHOR

Why an Australian company, why they are exceptional and what can you learn from reading it.

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Joseph A. Michelli

Joseph A Michelli is a #1 New York Times bestselling author, and globally-recognised customer experience consultant. He is the author of books about companies renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, Starbucks and Airbnb.

Joseph A. Michelli, best selling author
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In Customer Magic Joseph Michelli shines a light on Australian telecommunications company Macquarie Technology Group, sharing how they grew from a challenger telecom brand in the 1990s into a dynamic billion-dollar company using the magic of customer experience in a market notorious for underserving and overcharging customers – with key lessons for leaders to follow their world-class approach to innovation and business growth.


Connect with Joseph on LinkedIn.

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